Bought something online and you have changed your mind?, Your purchase is not the right size, color or not functioning as promised?
That's cool, you can apply for an EXCHANGE / CREDIT NOTE / REFUND.
You'll need to lodge a claim - just check you have met these requirements :
- Make claim within 30 days of receiving your delivery.
- Retain order/invoice number, original packaging and product remain new and un-used.
- Is not a sale / promotional / discontinued product.
- Falls under our manufacturer 30 day MANUFACTURE WARRANTY
Begin lodging your request for an RA code (return authorization) before sending back any goods by using our Returns Form. Please include reason for exchange or return request here. We will respond within 48hrs with your RMA code & claim form which needs to be signed & posted back with your purchase to : skegg Beard Products
100 Tennyson road Tennyson NSW, Australia 2754 P 0434 032 836
NOTE : Any return deliveries received without an RA number & claim form, WILL NOT be processed and sent back to customer.
We will respond to your return delivery claim within 48hrs of receival.
All approved Change of Mind claims will be offered an exchange/credit against your purchase minus all shipping costs.
Credit notes are valid for 6 months from issue date.
All approved Manufacturer Fault claims will result in an immediate fix. If it cannot be fixed, we will replace your GENERICS for NEW or should it become unavailable a credit note / full refund of the original purchase including all shipping costs of that item will be offered back to the purchaser.
Should a refund be approved, it will be processed via the same account & method it was paid from. Please all electronic refunds ( EFT, Paypal, SecurePay c/c) may take up to 5 working days for funds to appear back in your account.
If you have made a purchase through one of our retailers, please contact their management for resolve.
Your new skegg beard product is covered under our 30 DAY MANUFACTER WARRANTY.
If your purchase malfunctions or is damaged under an approved production fault* within the first 30 days of delivery, we will happily replace your item for new or exchange it with a credit note for the equivalent goods value. *Please note, production fault approval is at the discretion of our suppliers. Please allow 3-7 working days for a approval response.